FAQs
At Puppies Direct 2U, we know that bringing a new puppy into your life is a big and exciting decision. That’s why we’ve put together this helpful FAQ section—to answer your most common questions and give you peace of mind as you search for your perfect furry companion. Whether you’re curious about our adoption process, health guarantees, or how we care for our puppies, you’ll find clear answers right here. If you need more details, we’re just a message or call away!
What breeds do you offer?
We specialize in all breeds, not only the ones featured on our page. If there is a particular breed you’re interested in but don’t see it here, please contact us to find out about about putting in a special order. Also, please contact us if you’re interested in one of our featured puppies, as availability is always changing.
Are your puppies registered?
Yes, our pure bred puppies come with registration papers from one of the following entities: AKC, ICA, UKC & more. Some, but not all, of our hybrid breeds come registered as well! We’ll provide all applicable documentation upon delivery.
What’s included with the puppy?
Each puppy comes with their individual registration paperwork, as well as their first and second set of vaccines, and a care guide. We also provide trial size foods, and offer a free vet exam at our designated veterinarian. Please inquire for the office location, the offer for the exam will only be honored at that specific location.
Do you offer delivery or shipping?
Yes! All of our puppies are transported and delivered through licensed pet transport services and delivery specialists. They are kept in safe, monitored, and temperature controlled conditions until they reach their destination. Please contact us for questions about transport and delivery rates and availability.
What is your health guarantee?
We provide a health guarantee against hereditary genetic conditions, and include the puppies’ first and second set of vaccines as well as initial deworming where necessary. All puppies are vet-checked before going to their new home, but please note that occasionally additional deworming may be necessary.
How do I reserve a puppy?
To reserve a puppy, please call first to coordinate and confirm availability. Then we can arrange for a deposit to ensure that your selected pup can be held for purchase, and delivery arrangements will be made upon payment in full.
What if I can’t keep the puppy?
We ask that you contact us first before rehoming. We’re committed to our puppies for life and may be able to assist with rehoming or support services depending on the situation.
Do you provide training or support after adoption?
Yes, we offer basic training tips in our care guide for all puppy buyers. We can also be reached for any additional questions you may have about your new addition. We’re here to help you every step of the way!